Blyss dehumidifier manual WDH - 312EC - Dehumidifiers. My Blyss dehumidifier wdh-1012ea will only run on continuous the stop start button does nothing.
Purchased two packs of brass finished door handles from the lincoln branch,when opened a week or so later they where in the main damaged,badly scratched,discoloured,corrosion coming thro. As i purchased these at lincoln i rang and asked is i could return them in gainsborough who after checking stock agreed to save me two boxes for replacements.
I arrived at gainsborough and the 'girl' who i had spoken to was very helpful,but she wanted to unwrap the said handles,6 number to ensure the replacements were spotless. Struggling as she did the 'manager' well lets just say a man, jumped in and stated that i shouldn't expect too much from the product as it was the 'bottom end ' of the market,strange i hadn't seen any sings saying this as i had spent over £160 over a number of weeks in preparation to refurb my internal doors. In any event after being told i was being sold 'crap' my words not theirs,they said lower end of the market, i mentioned that i also needed three set of bathroom furiture for my lower end house only to be told that the lower end products didn't have bathroom fittments. I left came home and found the bathroom sets,as you do when your looking in the bargain basement on ebay,£4 cheaper than their standard furiture, made by Eclipse,not what i would refer to by their remarks of'lower end' in truth i wish i had gone to ebay to start with. In an attempt to make sure that others were treated better than me i wrote/emailed their MD/CEO,its been days and no response,so my next project i will use the NET, in case anyone wonders how i would know what to use,i am a retired site/contracts manager who held the MCIOB status whilst i was working and in the many years of working in the construction industry have yet to hear of a property with no bathrooms/cloakrooms. Well not at the end of a refurb,and not many before.
Ordering online or instore for delivery is especially hazardous - no-one has a clue as to what is actually in stock since many of B&Q's products are sourced at fulfilment companies and there does not appear to be any reliable way to confirm stock. Hence potential hassle, see all other reviews and my current 'where is my sink?' However, if you go into your local store and buy something for delivery that is physically there - eg timber, plasterboard, etc, you tend to get good reliable delivery service because they pick it from the shopfloor and use their own staff and vehicles. Shocking service and mis-information I ordered and paid for this on the 1st May and was given the 9th May as the delivery date.
7th May I received an email saying the item was out of stock and would be delivered by 14th May. I phoned customer service on the 24th May asking where the item was, she couldn't tell me anything and said she would phone me back. Today 27th May I phoned customer service and he told me he didn't know when the item would be back in stock and told me I could wait and see or request a refund, I requested a refund and was told it may be 7 days before the refund showed in my account. Communication was pathetic at best, honestly don't know how they keep trading with this level of service. For such a big company, the service and delivery options provided to online customers is the worst I have ever experienced. I've wasted hours trying to get two doors delivered so to summarise:.
I've made 5 calls and 2.5 hours waiting on hold to get through (around 30 mins each call to get through). They can ONLY deliver doors 4 days from point of order, no leway to accomadate when would actually be a good day for the customer. Ordered doors 20 days ago now, still don't have them because they don't follow through on what they say they will. They eventually delivered some doors, not the ones i ordered.
Call centee agent said they would arrange pick up of doors and delivery of correct doors. This never happened, wasting another week. in the end they cancelled my order in error and the only way to get doors is pay again. they also won't processes my refund - even though the order is cancelled - until the wrong doors are collected (which they should've done already) and then will be another 14-28 days for refund to be processed Just a catalogue of errors, you couldn't write it. Seriously suggest you try somewhere else, I certainly would not recommend.
Ordered goods online delivery only produced 1 of two parcels eventually as nothing else arrived tried to contact B@Q Waited over 30 min gave up and sent an email, 3 days later received a phone call said they would make enquiries and call me back. I explicitly asked them to call me back on my mobile number as I was going to be elsewhere and gave them my number. What did they do, called my home number and left a message saying that the second parcel had been returned to sender and would I like it resent? Spent another 45 min on phone again eventually gave up and sent an email,days went by no reply so wrote to head office still waiting for that reply. Tried phoning again and managed to get through after 20 min and hopefully the delivery will arrive next week.
I will never use this online service again due to time and cost trying to get my problem resolved. I have been watching a particular garden furniture as they do not stock in store for the longest while. Eventually showed as available on line for home delivery. I ordered got order confirmation and delivery date. On day of delivery no further information given however they had taken my money on the day of order. I contacted customer service which was over 30mins wait with a recording saying 'we are experiencing a high volume of calls' Yeah right!
I was told the item had been dispatched to the courier and he would check why they hadn't contacted me with a time slot. On his return he advised the item had not been dispatched to them after all and although they took payment it seems it is pot luck if you get the item. If I hadn't called up I would have waited all day expecting delivery and nothing after taking the day off work. I told him I felt this was shoddy service and they should not have taken my money if they could not deliver. He advised there on line system only updates once a day and even though it was showing as in stock and they took payment it was actually not in stock. He refunded my money but was unable to tell me when stock would be back in saying I had to just keep checking but again there is no way of knowing if the stock showing is actually accurate the only way is to call them at customer service and they could check.
I said the only thing is it takes an age to get through by then it would be out of stock again! So no furniture yet they keep e-mailing me to review the item I haven't received!
Shocking worse customer service and online ordering. In this day and age! Listen to your customers B&Q make changes to your customer service and your on line ordering as well as your stock update. This review is about B&Q customer services not their products which are always top class. It really is a pity that their online service isn't as good. I have ordered several items in the last 2months and the only things that turned up on the right day were items ordered in the shop.
Every online order went awry. I took unpaid leave from work on 2 occasions to wait a delivery that didn't happen. I phoned customer services 3 times for 20+ minutes and then went to the store to use their phone as it's a premium charge number and as yet I've not had anyone answer any of my calls.1 delivery came a day early but luckily I was at home. 1delivery went to the builder's address even though I told them on 2 occasions what the delivery address was. I have learned now to email the helpline.
You always get a reply saying 'it's super busy with us right now', but after 2 days they do, at least try to sort it (not always successfully). We ordered a kitchen from them, with instalation. It looked quite straight-forward. We knew exactly what we wanted, so the designer at the shop had the plans ready in no time. Confirmed all the details then and there, and we paid.
We were assured we could cancel parts of the ordered units and/or work at any time. It turned out it was not that easy. But managed somehow (after two months of phone calls and email) to sort it out. There is no such thing as cleaning after themselves. If you ordered a kitchen, but did not order removing and disposal of the old one (coz there WAS NO kitchen to remove), they just leave all the rubbish in your house. All the packaging, the cut-outs, everything.
You'll have to find a way to deal with it yourself. And noone warns you about that.
Customer service is of no help, no matter the issue (and we had lots). When you call them with a genuine problem, you need a solution, not an explanation why they can't do it. Especialy if it's something that was agreed on when signed the purchase. This is my experience and a warning about their service which is the worst I have ever experienced. I tried to buy a garden furniture set through B&Q on line. But despite giving them 5 sepeate days on which they could deliver, chasing up by phone on 5 occasions, which involved spending spending 2.30 hours on the phone to the customer service department, they still failed to deliver!
Customer service could never help, promises to phone me back were never followed up. It was always someone elses fault. Having eventually cancelled the product I have submitted a complaint from which I am still awaiting a reply after 4 weeks. But sorry to say my only advice is do not use B&Q online. You may end up as disasapointed as me. I checked on B&Q website to see if product was available; it was.
Got to Croydon branch and asked three members of staff for help, one directed me to the correct aisle; I could not find it. I asked another who said I should be there and did not think they stocked Black & Decker!!! A third assistant came with me and helped me look but we could not find the product. He then said I could check the stock by asking a staff member who was sitting at a computer in the kitchen design area.
That member of staff could not be arsed to assist me, so I left the store and went to Homebase the following day where I bought it. Never again will I cross the threshold of B&Q. Their website is a nightmare to use. Ordered flat pack stairs. Waited 4 days, they cancelled delivery the day before due to 'network issues' no new delivery date. Rang them, three calls each on hold for 30 minutes at my expense (£5 per call) due to being 'unusually busy'.
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Re ordered for following week. Called day before to double check, was told all still ok for the following day. Then message from DX on the delivery day saying it had been cancelled again 'network issues'. How are B and Q and DX still trading?
Whoever is in charge must be one of the most incompetent teams in retail today. Arranged home delivery of 2 sets of free standing shelving units for new shed. Due to arrive last Tuesday any time between 7am and 6pm so waited in all day to no avail as nothing arrived. Rang B&Q the following morning, they rang their delivery company and I was informed that they hadn't received the goods.
Arranged new delivery for next Monday - another day of waiting. Rang Customer Services again to see if I could change the home delivery to allow pick up from the nearest B&Q store but was told that wasn't possible once home delivery arranged. It beggars belief and is extremely poor compared with recent home deliveries from other companies. We ordered some garden furniture from their website with it to be sent next day delivery to arrive on a Saturday. I spent all day in on Saturday waiting for the furniture to arrive, but sadly, as it passed 7pm it dawned on me that it wasn't going to arrive. Getting to speak to someone from B&Q then proved to be a rather difficult task to achieve. We phoned them repeatedly for several days, often left on hold for over 30 minutes and never being able to speak to a real person.
Eventually we got through to someone who explained that Parcel Force 'forgot' to collect the item from their warehouse. We asked for a refund. A week has passed, no refund has materialised. I haven't been able to speak to anyone from B&Q again. Suffice to say, we'll NEVER order from this company again. We ended up getting some furniture from ARGOS who were EXCELLENT.